ABSTRACT

Numerous organizations and endeavors need to build up a decent client relationship condition in their firm in order to give a superior assistance. As organizations can’t remain detached from clients in this universe of web and innovation, an electronic programming to deal with client relationship is required.

The total source code, database records, and other fundamental task documents of client relationship the executives framework can be gotten to from the download interface underneath. The venture report, documentation, and ppt are not accessible right now; whenever discovered, they will be included the download record. Allude the portrayal underneath to think about the undertaking dynamic and modules.

In the current market, technology and web are the best sources to develop and maintain efficient customer service and care. This project is designed to provide a computerized, web-based customer relationship management in various product based firms and companies.

MODULES USED

There are four modules which make up this web application. They include admin module, employee module, customer module and Operation MGR module. Each module is assigned with different tasks and features to cover different aspects of customer relationship in the company.Through the admin module, the admin of the application can log in to the system with a valid username and password to access the different features of the application. This module handles and manages employee information, employee payrolls details, generating crystal reports, and many more.
The customer module is assigned with handling customer log in or registration details, customer queries, customer requests, etc. This module along with the employee module require a valid log in info (username and password to access the system. The employee module works with employee details, employee payroll information, viewing customer queries and employee crystal reports.
The last module, operation MGR module includes operation MGR crystal report, operation MGR main, operation MGR query, scheme and view scheme.
The software requirements for the overall project include Microsoft .NET programming and Microsoft SQL Server 2005

CONCLUSION:

Client Relationship Management framework gives a progressively successful and effective consumer loyalty, care and connection between different offices and parts of organization the board, representatives and clients.

CRM demonstrates to be practical over the long haul, so the extent of this task is great. Adaptability is a key component of this undertaking, which permits new modules cum highlights to be fused into the framework according to the client necessities.